STORE POLICY
Customer Care
We value our customers and strive to offer outstanding service. Whether you need assistance with an order, have questions about our products, or need support with an issue, our team is here to help.
You can contact us through our Contact Us page, and we’ll do our best to respond as quickly as possible. Our customer care team is available to assist with inquiries regarding orders, tracking, product details, and any other concerns.
We also encourage you to follow us on TikTok and Whatnot for updates, exclusive promotions, and live shopping experiences.
Privacy & Safety
Your privacy and security are our top priorities. We use secure payment processing to protect your personal and financial information. All transactions are encrypted, ensuring a safe and seamless checkout experience.
We do not sell, share, or trade your personal details with third parties. Any data collected during your shopping experience is used solely for order processing, communication, and enhancing your shopping experience.
If you subscribe to our newsletter, you may receive occasional updates about new arrivals, special offers, and promotions. You can opt out at any time.
For any concerns regarding privacy, please contact us, and we’ll be happy to assist you.
Payment Methods
At House of Elra, we offer secure and convenient payment options to ensure a smooth shopping experience. We currently accept the following payment methods:
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PayPal – Secure and fast checkout with buyer protection.
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Credit & Debit Cards – Visa, MasterCard, American Express, and Discover.
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Apple Pay & Google Pay – Quick and seamless mobile payments.
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TikTok Shop Payments – Checkout directly through our TikTok store.
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Whatnot Payments – Purchases made via our Whatnot live sales.